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This is my first time at a spa. What can I expect? When you enter the spa, check in at the reception desk. You will be asked to fill out a brief questionnaire. This will allow the therapist to know a little about your medical background. Please note that all information is strictly confidential and will be used solely for the purpose of your treatment. Take a few moments to relax, unwind and breathe.
What should I bring with me to the spa? If you have a gift certificate or coupon, bring that with you. For safekeeping, we recommend you leave any valuable jewelry at home. We cannot take responsibility for lost items.If you are getting an Air Tan, Body Wrap or Mudding Services we ask that you bring a swimsuit or extra undergarments.
How do you accommodate late arrivals? Your service will finish at the scheduled time while the normal treatment fee remains unchanged. For some treatments, late arrivals cannot be accommodated. Late arrivals will be charged the full price for all treatments and some/all services may be eliminated or reduced in time due to a late arrival. You must arrive at least 10 minutes before your scheduled appointment(s).
What considerations should I be aware of? To ensure the ultimate experience for yourself and other guests, please refrain from bringing children, cell phones and pagers to the spa. A quiet environment is necessary in providing a true spa experience for our guests.
What if I have lost my gift certificate? It is necessary to keep up with this valuable property as they are considered the same as cash.
What should I expect during my massage? Will I be covered? You will be modestly draped with towels and sheets throughout your massage. However, if you feel more comfortable keeping minimal undergarments on, that’s fine. We want you to relax.
Can the spa accommodate group bookings? Definitely! Just give us the details and we will put together a package that suits your needs! Based on the size of the party, an additional spa fee may apply.
When should I arrive for my appointment? Please arrive 10 minutes before your appointment. This will allow time to fill out an intake form if it is your first visit here, relax and unwind in our spa lounge.
Can I ask my therapist to make adjustments for my comfort? Absolutely. Your feedback is essential in providing you with the best service possible. After all, this is your treatment. Communicate with the staff regarding room temperature, pressure, technique, etc. We value your service.
How long does my hair need to be for waxing to be most effective? In order for waxing to be most effective, hair length should be 1/8 to 1/4 inches long depending on the thickness of hair.
Should I tip? Leaving gratuities are at the discretion of our guests and are greatly appreciated. Most tips range from 15 % to 20% of the price of the service provided.
What methods of payment do you accept? We accept Visa, MasterCard, Debit Cards, Cash & Gift Certificates. We DON'T except checks.
WE REQUIRE 24 HOURS NOTICE TO CANCEL ANY APPOINTMENT & 48 HOURS FOR ANY PACKAGE. YOU WILL BE CHARGED A MINIMUM OF $15.00 PER SERVICE IF YOU CANCEL LESS THAN 24 HOURS PRIOR TO YOUR SERVICE OR IF YOU FAIL TO MAKE YOUR APPOINTMENT.
